FREQUENTLY ASKED QUESTIONS ABOUT ECM
Where can I find technical data of a leased wagon?
All Cargo Wagon’s customers have access to the wagon tracking system, which includes the basic technical data of the wagons leased out. The wagons are also registered on the RSRD2 platform which railway carriers can use to access technical data.
Shall you need another information which cannot be found trough these channels, kindly contact us by email at firstname.lastname@example.org.
Who should I contact in case of damage to a Cargo Wagon’s railcar?
You can contact our Customer Service team at email@example.com.
What information about damage to your wagon do you require?
Primarily a Wagon Damage Report in accordance with Appendix 4 to the GCU. In case of damage to the brake, the Brake Test Report according to UIC 543-1, generated by testing device. If possible, please send us photos of the damage as well.
When can I arrange a repair without consent of Cargo Wagon?
You can arrange repairs that do not exceed EUR 850 without our consent. However, make sure yourself that Wagon Damage Report has been sent to Cargo Wagon before beginning the works.
When do I need a consent of Cargo Wagon to arrange a repair of a leased wagon?
If the price of the repair exceeds EUR 850 kindly send us a quote for the repair by email to firstname.lastname@example.org. Our colleagues will answer you the next working day at the latest.
Who can perform maintenance on Cargo Wagon’s railcars?
Only workshops which possess a valid Certificate of conformity for maintenance function, i.e. workshops approved in accordance with Chapter IV, Article 19.5 of the GCU, are allowed to perform maintenance on Cargo Wagon’s railcars.
How do I know if a workshop is approved?
The list of workshops holding a valid Certificate of conformity for maintenance function is published on the website of the European Railway Agency:
What if I cannot have the wagon repaired without spare parts delivery?
Parts can be ordered by emailing the H/HR Form to email@example.com. We appreciate if you can attach photos of damaged parts.
We typically ship ordered parts within 5 working days. The Customer Service operator in charge will inform you of the expected delivery date.
In case of damage, where liability is determined by the result of the brake test (e.g. thermal influence of the wheelset), please attach the Brake Test Report according to UIC 543-1 generated by the testing device.
Do you require the return of damaged parts? Where should I send them?
Our colleagues include this information in the H/HR Form when confirming it. You will receive the confirmed document from us no later than on the day of dispatch of the spare parts.
How should I inform Cargo Wagon about the repair carried out and what documents do you require?
Kindly send us the Release to Service form at firstname.lastname@example.org upon completing the repair. The document must be issued by an approved workshop.
We may also require:
In case of replacing a brake component, we will require a Brake Test Report according to UIC 543-1 before and after the repair. The report must be generated by the testing device without the intervention of service personnel.
In case of a wheelset repair by machining, we will ask for the measurement sheets before and after the repair.
In case of a wheelset replacement, we will request information on which position the delivered wheelset was mounted on.
What information must contain the invoice for maintenance?
The invoice shall contain a complete list of performed maintenance services using CU codes in accordance with Annex 6 of Appendix 10 to the GCU.
If you are re-invoicing the maintenance, please attach the original invoice you received from the workshop. If you re-invoice only some of the items that the workshop invoiced to your company, please mark them visibly, preferably by indicating CW for each such item.
Please attach to the invoice the Wagon Damage Report, H/HR Form, Release to Service form and photo documentation when available.
The Lessee is responsible for carrying out daily maintenance. What does this mean for me?
During each stay in the workshop, and at least once every 6 months, check the wagon visually, perform a functional test of pneumatic and hand brake as well as of all functional parts and replace any worn parts (e.g. sliding plates and brake pads). Regularly grease the wagon (once every 3-6 months). For details, kindly refer to the Daily maintenance plan attached to your lease agreement.
How should I inform Cargo Wagon that I have performed daily maintenance?
In the event that you have performed daily maintenance as part of corrective maintenance, ask the workshop to include the information about the greasing in the Release to Service form.
If you carry out the daily maintenance on a wagon which has not been taken out of service according to the GCU, send us the Release to Service form by email to email@example.com
What if I forget to perform daily maintenance?
Our colleagues monitor the periodicity of daily maintenance. If you do not perform daily maintenance within 6 months of the last record, we notify you.
What if, as part of daily maintenance, I discover damage that prevents operation?
You draw up a Wagon Damage Report in accordance with Appendix 4 of the GCU and have the damage repaired by an approved workshop. If the value of the repair exceeds EUR 850, kindly submit us a quote for approval before beginning the works.